Patient Testimonials

At Durham City Smiles our patients are our priority and we care. We treat all patients with compassion and strive for excellence in everything that we do. We understand that a trip to the dentist isn't everyones favourite place to visit so do everything we can to ensure our patients feel relaxed and comfortable whilst at the practice.

We regularly receive thanks and compliments from our patients, some of which we have added below. However, if we have fallen short of your expectations, please do let us know so we can rectify the situation for you.

Lynn's Story 

Lynn P's review of Durham City Smiles:

"My bottom front four teeth were yellow-brown as the enamel had worn away and they were rough to the tongue. I was accustomed to them crashing into the top teeth as I ate as they were disproportionately long. Through time my jaw had grown smaller and the teeth rose from the gums compressed, buckled, misshapen and cracked – I called them my curly teeth.

I had tolerated them for some years and was particularly embarrassed by their colour. I did not think anything could be done. 

Dr Graeme Dentith completed some magnificent work on my damaged and unsightly top teeth last year, and I registered with Durham City Smiles afterwards.  I have become accustomed to the excellent service and care there, so I wondered if he could do anything to strengthen and improve my ugly bottom teeth. 

I approached Graeme and we discussed what might be done.  As it was a row of four teeth to be considered, I did not want them replaced by a line of matching teeth looking like dentures, but I would have been happy if the discoloured teeth were simply reduced in length and the discolouration gone. 

The initial procedure was swift, lasted less than an hour and was painless. My oversized old teeth were reduced into little nuggets onto which new white crowns would fit. The jaw space was very small and the tiny teeth emerged from the gum line in a wiggly line. 

The temporary crowns, in place for two weeks, gave little discomfort and fitting the new crowns took less than half an hour and was painless.

Individual crowns were designed and custom made: More than just the new colour, he took into account the haphazard gum line and compensated for it – giving the pleasant appearance of a naturally regular gum line as well as retaining the character and purpose of each tooth. I am now able to chew food comfortably when eating and they feel smooth to the tongue. 

They feel natural. My family and friends, like me, see my new teeth are beautiful. The difference is phenomenal.  I am overjoyed. 

Underneath the apparent ease with which Graeme works is clearly a wealth of experience and skill with the addition of exceptional talent. What looks to be a not unusual undertaking in his working life, is of life-changing significance to me. 

I thank him and Durham City Smiles from the bottom of my heart.

Lynn's Story: 

I was in need of a dentist who could help me with a terrible mess on my two front teeth due to defective cosmetic dentistry completed over three hours in a rather frenetic and stressful Practice. What a breakthrough I found in Durham City Smiles. 

There is an overall assurance of personal care and security at Durham City Smiles; the reception area is spacious, orderly and comfortable, the décor pleasant and there is a hygienic and convenient washroom. The Receptionists are natural, friendly and effective. Dr. Graeme Dentith is very approachable; he comes out promptly to greet you, will walk you in and out and puts you at your ease. He listens to your views and notes what you have to say. His advice is through extensive knowledge, experience and skill. His work is also timely, neither rushed nor drawn out. It is proficient and expert.   The Dental Nurses who assist are kind, considerate and professional.   Graeme’s willingness and ability to undo and make good a previous dentist’s injurious and defective work made him my hero.   I thought I was going to lose my two cracked and further damaged front teeth but he inspired confidence: After examination, plans were made and he prepared my teeth for crowns. The nature and design of the crowns were considered and the aesthetics decided. I was given temporary crowns that were not uncomfortable or too unsightly for two weeks. 

With the permanent crowns, Graeme has given me new front teeth that look and feel native. They are my very own. I am absolutely delighted! The wherewithal and artistry in his work is exceptional and I am pleased, appreciative and feel very lucky to be registered with this Dental Practice. Smiling until my cheeks hurt.

Lynn, (January 2018)

I would just like to say a huge thank you to Sarah who was absolutely brilliant at my appointment yesterday! She took her time and thoroughly cleaned my teeth even though my gums are not the best but I would like you to pass on my thanks and please let her know my cherry red gum is now dying down to a dusky red (hopefully will return to a pale pink eventually).

My mouth feels so much more comfortable and cleaner for all her work - also pass my thanks to Mel who has cleaned my teeth in the past and carried out a wonderful job too. Two brilliant caring hygienists at a fabulous dental practice!! 

P.S. I am carrying on with the cleaning instructions of my teeth and hope to keep my teeth for as long as possible. Thank you so much.

Trisha (September 2017)

I just wanted to say thank you for yesterday. I felt totally at east during my visit and very happy when I left! I am delighted not to have to be scared of the Dentist. Thanks again for all your help and kindness.

Helen (September, 2017)

I am so nervous of visiting the dentist and I can honestly say that this is the most relaxed and comfortable I have felt. Sarah the hygienist, was wonderful, patient and so kind.

Patient (February, 2017)

Reception and the receptionists are welcoming; the waiting room is comfortable and attractive; the surgeries are spotless with up-to-date equipment; and the latest treatments are available. All the staff - dentists, hygienists, nurses and receptionists are highly trained, friendly and kind.

Carole (November 2016)

I am delighted with the cosmetic crown work I recently received from Graeme. The entire team were friendly, professional and reassuring throughout the process from the initial telephone call to completion of work. Highly recommended!

A Hall (October 2016)

I just wanted to say an enormous thank you to the whole team for the outstanding care I have received from you all over the past few weeks. As a child I had extensive orthodontic work carried out which left me with a somewhat irrational fear of going to the dentist. This anxiety was compounded by recent problems at a previous practice. 

However, I can honestly say that since joining Durham City Smiles I haven't looked back. The treatment I have has, and the care your staff have shown towards me has been second to none. You have all been absolutely fantastic. You have never once judged me in my more anxious moments, and as a whole team you have always helped me work towards a positive outcome, at a pace I could cope with. Stuart has always been first class, as was Graham when I met with him, and David and Megan were absolute stars getting through my emergency treatment a few weeks ago. How they managed to remain so calm, so professional and still show me such patience and kindness, when I was clearly extremely nervous, I will never know - they both deserve a medal!

As a whole though you all deserve a special mention for the quality of care and service you provide, not just those who carry out the practical care, but all of the back office team too. You all make Durham City Smiles the first class dental practice that it is. I can honestly say that not only have you all helped me work towards overcoming my fears, but you have also made me actually want to attend and look after my smile - and there cannot be a better recommendation than that! 

So once again, my heartfelt thanks to you all, my only regret is that I did not find you sooner!

Katie (August, 2016)

Stuart Cox

I would just like to say how wonderful Stuart is, he is by far the best dentist I have seen. I am extremely nervous about visiting the dentist but Stuart was lovely. Stuart was very reassuring, professional and put me at ease, he is very professional and I could not recommend him highly enough. 

Sandra (June 2016)

It's lovely to come to a place that is so friendly and genuine. It's rare to feel so welcome with a child.

Dayner (June 2016)

Thank you so much Jill, Helen & Stuart - once again. I LOVE DCS!

Kate (June 2016)

I have had a terrible fear of dentists from a very young age, but after only a second visit here I feel so relaxed. It's the most comfortable I have ever felt. Thank you Stuart.

Mrs R (May 2016)

Just a short email to say thanks very much to the hygienist who was so friendly and patient with my son at his appointment. My son's view of the world is that it can sometimes be a scary place, and he was not looking forward to a lesson in dental hygiene. However, the hygienist did her utmost to explain what was happening at each stage and reassure him that he was still "in control" and could stop at any time. Also the simple count to 4 rule for each tooth, should hopefully improve his teeth brushing skills.

Mrs D (March 2016)

Portman Dental Care Awards

Fmc Logo 2019 Winner Oby M25
Award Logo 2018
Dental Industry Award - Portman Dental Care
Private Dentistry Awards - Portman Dental Care
The Dentistry Awards - Portman Dental Care
Elite Practice Award - Portman Dental Care

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