I just wanted to say an enormous thank you to the whole team for the outstanding care I have received from you all over the past few weeks. As a child I had extensive orthodontic work carried out which left me with a somewhat irrational fear of going to the dentist. This anxiety was compounded by recent problems at a previous practice.
However, I can honestly say that since joining Durham City Smiles I haven't looked back. The treatment I have has, and the care your staff have shown towards me has been second to none. You have all been absolutely fantastic. You have never once judged me in my more anxious moments, and as a whole team you have always helped me work towards a positive outcome, at a pace I could cope with. Stuart has always been first class, as was Graham when I met with him, and David and Megan were absolute stars getting through my emergency treatment a few weeks ago. How they managed to remain so calm, so professional and still show me such patience and kindness, when I was clearly extremely nervous, I will never know - they both deserve a medal!
As a whole though you all deserve a special mention for the quality of care and service you provide, not just those who carry out the practical care, but all of the back office team too. You all make Durham City Smiles the first class dental practice that it is. I can honestly say that not only have you all helped me work towards overcoming my fears, but you have also made me actually want to attend and look after my smile - and there cannot be a better recommendation than that!
So once again, my heartfelt thanks to you all, my only regret is that I did not find you sooner!
Katie (August, 2016)